Find out more about the role below and we would be excited to receive your application
If you’re passionate about providing exceptional customer service, take pleasure in helping people, and work best while very organised, then you don’t want to miss this great opportunity to be our Customer Support Assistant at Sing Up.
We’re looking for a proactive, dedicated, and collaborative team player with great communication skills to work as part of our Operations Team and have a key role in supporting customers on the phone and by email. You will also support the wider staff team across the business with varying tasks, help Members place orders, look out for enquiry trends and interesting customer feedback, and dispatch products to customers.
You will already have experience in customer services and office administration, and will have a deep understanding of how to handle public facing enquiries efficiently and effectively with the aim of achieving first contact resolution and high customer satisfaction. You will be a meticulous person with exceptional attention to detail, and a strong desire and drive to collaborate to help and support customers, your colleagues, as well as the business.
You will be part of a friendly and creative team in a busy, award-winning digital music education business that provides opportunities for children and young people to sing regularly for all the benefits that brings. This role will give you an unparalleled opportunity to be trained in-the-job, develop new skills, and learn about different aspects of operations within a small business.
Our workforce is diverse in many areas but underrepresented in others. We understand how people with different lived experience can enrich the work we do and for this reason, we welcome and encourage applications from Black, Asian, and ethnically diverse backgrounds, people with a lived experience of disability and people from the LGBTQIA+ community. Shortlisting will be anonymised, and final selection will be based on merit only and will not be based on any diversity criteria or targets.
Further anticipated recruitment dates, which may be subject to change:
Shortlisting: w/c 28 October 2024
Interviews: w/c 4 November 2024
If you would like to discuss the role before applying, please contact us by calling +44 (0) 204 566 9666 or email to [email protected].
We are an award-winning organisation which makes transformative change happen in schools to enhance children’s development and learning through the power of music and singing. Developed by teachers and experts, we have been supporting schools’ singing and music making for fifteen years, and today Sing Up’s digital platform is used and loved by teachers and pupils around the world.
We are passionate about giving all children and young people opportunities to sing and make music – for personal enjoyment, to support learning and to help them to develop lasting tools to express themselves with confidence and creativity.
We're creative and enthusiastic individuals from varied backgrounds and experience in many different professional fields, brought together by our belief in the power of music and singing. See what it's like to be a part of the Sing Up team ...
We are always on the lookout for talented people to work with us, either on our staff team, or as part of our network of collaborators. Find out more...
We are committed to educating ourselves, addressing the barriers to equality, equity and diversity, and creating an inclusive environment. This matters to us because if we fail to reflect the wider society in all we do, we risk becoming less relevant and too narrow in our focus. In the coming years we will be looking for new ways to cherish our existing customers and engage with communities we haven’t connected with before.