Singup.org can be accessed on any computer or notebook running the major operating systems (e.g. Windows or Mac), the more contemporary the better will your experience be. You will also be able to access the web app anywhere you are via the browser on a mobile device or tablet.
Our website is accessible via any major modern browser such as Google Chrome, Microsoft Edge, Firefox, or Safari. For the best experience we recommend to always use the most up to date version of your browser.
When using your browser make sure cookies are accepted, and YouTube or Vimeo are not blocked, as our videos are hosted there, like many sites do. These settings are required to play songs, view scores or the whiteboard mode, play videos, enable appropriate login, and much more.
When at school, you might find that your network security is blocking features of the website (such as cookies) which are needed for the website to work appropriately. In this case, please talk to your IT co-ordinator about setting your school network to update any required software and to allow all content from singup.org as well as shop.singup.org.
Please refer to our Privacy Notice for further information on how we use your data.
If you are experiencing difficulties accessing the website or web app, or have any questions, our friendly Support Team is here to help.
If all your software and browser settings are up to date and correspond with the Sing Up system requirements (see above) and you are still experiencing difficulties using the website, here are a few pointers to help:
If you are still experiencing difficulties accessing the website or web app, or have any questions, our friendly Support Team is here to help.
To be able to login to the website and stay logged in, make sure cookies are accepted and you use the most up-to-date version of your browser.
If you are at your school, you might find that your network security is blocking features of the website (such as cookies) which are needed for the website to work fully. In this case, please talk to your IT co-ordinator about setting your school network to update any required software and to allow all content from singup.org as well as shop.singup.org.
You may also try to use Google Chrome as our website works best on this browser.
Still experiencing difficulties? - Our friendly Support Team is here to help.
Once you have submitted your email address on the forgotten password section, you will be informed right away if the email is on the way successfully.
Should you not receive your password notification into your inbox, it is likely that your email provider or network is blocking emails from Sing Up and you can:
If you don't receive a confirmation of successful submission, after submitting your email address on the forgotten password section, check the spelling or try to login with another email address you might regularly use.
Still experiencing difficulties? - Our friendly Support Team is here to help
Upon submitting a Sing Up Membership order successfully via our website, the order confirmation will be sent right away to the email address the individual placing the order used to login in with.
Should the order confirmation not arrive, it is likely that the email provider or network is blocking emails from Sing Up and you can:
Still experiencing difficulties? - Our friendly Finance Team is here to help
To find your school/organisation's Membership account, try searching for part fo the the postcode or school/organisation name:
If your school/organisation is still not appearing, it might not be registered with Sing Up yet and you may need to create a new Membership account.
Still experiencing difficulties? - Our friendly Support Team is here to help.
To unsubscribe from our emails, simply follow the unsubscribe link on the latest email you've received. You can also choose to unsubscribe from our communication in your Account area by editing your profile.
Please note, you will be unsubscribed from all Sing Up emails and may not receive Membership status reminders, such as renewal notifications. You will still receive communication about actions realised on your or your organisation's account, such as password reminders, applications to join, and more.
If you have any questions, our friendly Support Team is here to help.
If you wish to leave Sing Up and delete your account, it is worth considering that having a Sing Up account is free of charge. Even when your Membership runs out, it will not be extended automatically and you will become a free Sing Up Friend user. All your information such as your unlocked songs, your playlists and your favourites will still be available for you to use – some with limited access until you choose to renew your Membership again.
If you still decide to delete your account, this deletion will be permanent and to do so please get in touch with our friendly Support Team.
Please note: Your account will be permanently deleted after 2 years or more of inactivity. You will receive email notifications including information on what to do to keep your account, if you wish to do so.
Renewing early means that we add on 12 months of Membership from your current expiry date, and you will have no break in your access. You won’t lose out on any time left on your current Membership.
Anyone connected to your Membership account can always check the expiry date in their Account area.
Unless you're on a recurring payment plan, such as Direct Debit, your Membership will not be extended automatically, but anyone connected to your Membership can choose to renew as early as 3 months before the Membership is due to expire.
If you would like assistance with your renewal, don’t hesitate to get in touch with our friendly Support Team.
Upon creating a Sing Up account successfully, the verification email. or other account related emails, such as the welcome email, will be sent right away to the registered email address.
Should the emails not arrive, it is likely that the email provider or network is blocking emails from Sing Up and you can:
Still experiencing difficulties? - Our friendly Support Team is here to help.